Shipping Policy
Thank you for shopping at Kollegin. We aim to provide you with a seamless shopping experience, including efficient and reliable shipping options. Please read the following shipping policy to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 5-7 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with your order details and tracking information.
Shipping Methods and Delivery Time
- We offer several shipping methods to accommodate your needs, including standard and expedited shipping options.
- Delivery times may vary depending on your location and the shipping method selected during checkout. Estimated delivery times will be provided at the time of checkout.
- Please note that delivery times may be affected by external factors such as weather conditions, customs delays, or other unforeseen circumstances.
Shipping Rates
- Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
- Shipping rates will be displayed during the checkout process before you confirm your order.
International Shipping
- We offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination country and the shipping method selected.
- Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website or through the carrier's website.
Shipping Address
- Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If you need to update or change your shipping address after placing your order, please contact us immediately at [contact email].
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at [contact email] or visit our website at www.kollegin.co.za/contact.
